Privacy Policy

Last Updated: May 22nd, 2024

The privacy practices set forth on this page are for this website only. If you link to other websites, please review the privacy policies posted at those sites. Thank you for visiting, the website for Repair OnDemand®. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using our site or submitting any personal information. By using the site, you are accepting the practices described herein. These practices may be changed. Changes will be posted and only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information will be used.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, request services, or contact us for support. This includes:

- Personal Identification Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and other payment information.
- Service Information: Details about the services you request or provide through our platform.
- Communication Data: Records of your interactions with us, including emails and chat messages.

2. How We Use Your Information

We use your information for the following purposes:To provide and manage our services.
- To process payments and complete transactions.
- To communicate with you about your account, services, and support inquiries.
- To improve our services and website functionality.
- To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

- Service Providers: Third-party companies that provide services on our behalf, such as payment processing and customer support.
- Business Partners: Companies we collaborate with to offer additional services or products.
- Legal Authorities: When required by law or to protect our legal rights.

4. Your Rights

Depending on your location, you have certain rights regarding your personal data:Under the GDPR (for users in the EU):
- Right to Access: You can request a copy of your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data.
- Right to Restriction: You can request limited processing of your data.
- Right to Data Portability: You can request transfer of your data to another organization.
- Right to Object: You can object to the processing of your data.

Under the CCPA/CPRA (for users in California):
- Right to Know: You can request details about the personal data we collect and how we use it.
- Right to Delete: You can request deletion of your personal data.
- Right to Opt-Out: You can opt-out of the sale of your personal data.
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

Under the LGPD (for users in Brazil):
- Right to Confirmation: You can request confirmation of the existence of processing activities.
- Right to Access: You can request access to your personal data.
- Right to Correction: You can request correction of inaccurate or incomplete data.
- Right to Anonymization, Blocking, or Deletion: You can request the anonymization, blocking, or deletion of unnecessary or excessive data.
- Right to Data Portability: You can request transfer of your data to another service or product provider.
- Right to Information: You can request information about public and private entities with which we share data.
- Right to Revoke Consent: You can revoke your consent to data processing at any time.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of our website and to improve our services. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.